My Africa Directory
Help and guidance

Frequently Asked Questions

Clear answers about listings, subscriptions, verification, payments and using My Africa Directory.

All Billing Getting Started Listings Provider Content Support Verification
Start from the Join Us button, verify your email, choose a suitable subscription plan, complete payment and then finish your provider profile from the onboarding dashboard.
Verification is available to eligible subscription plans. An administrator reviews the provider information and records the required verification details before the verified badge is displayed.
Yes. Sign in to the provider portal and use the subscription area to review available upgrade, downgrade and renewal options.
Customers can open the public provider page and use the displayed phone, email, website, social links or inquiry options made available by the provider plan.
The available content tools depend on the active subscription plan and its configured benefits. Eligible providers can submit content from their portal for public display.
Visit the Help Center or open a support ticket. Provide the email connected to the account and a clear description of the issue so the support team can assist you.

Still need help?

Send a support request and our team will respond.

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